Effective Date: January 1, 2025
At Wanderlust Journeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
We collect information that you provide directly to us when you enquire about our services, make bookings, or communicate with our team. This includes your name, email address, phone number, postal address, payment information, travel preferences, passport details, and any special requirements you share with us.
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how visitors interact with our website and improve your experience.
Your information is used to provide, maintain, and improve our travel services. We process bookings and reservations, communicate with you about your travel arrangements, send confirmations and updates, respond to your enquiries and support requests, and personalize your travel experience based on your preferences.
We also use your information to send you marketing communications about new packages, special offers, and travel tips that we believe may interest you. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Additionally, we analyze usage patterns to improve our website functionality and user experience, detect and prevent fraud and security threats, and comply with legal obligations and industry regulations governing travel services.
We share your information with trusted third parties who assist in delivering our services. This includes airlines, hotels, tour operators, and other travel service providers necessary to fulfill your bookings. We also work with payment processors who handle transactions securely, technology service providers who maintain our systems, and professional advisors including lawyers and accountants when necessary.
We may disclose your information if required by law, in response to legal processes, to protect our rights and property, or to ensure the safety of our customers and staff. In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of that transaction, though we will notify you of any such change.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission using SSL technology, secure servers with restricted access, regular security audits and updates, employee training on data protection, and compliance with Australian Privacy Principles.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.
Under Australian privacy law, you have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You may request deletion of your information, subject to legal and contractual obligations. You can opt out of marketing communications while still receiving service-related messages, and you may object to certain uses of your information.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect certain website functionality.
Our website may contain links to third-party websites operated by our partners and service providers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to addressing your concerns and resolving any issues promptly and professionally.
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