Effective Date: January 1, 2025
Welcome to Wanderlust Journeys. These Terms of Service govern your use of our website and the travel services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before making any bookings.
Wanderlust Journeys operates as a travel agency providing booking services for flights, accommodation, tours, and complete travel packages. We act as an intermediary between you and various travel service providers including airlines, hotels, tour operators, and transport companies.
While we carefully select our partners and strive to ensure quality service, we do not directly control the services provided by these third parties. Our role is to facilitate bookings and provide expert travel planning advice to help you create memorable travel experiences.
When you make a booking through Wanderlust Journeys, you enter into a contract with both our agency and the relevant service providers. All bookings are subject to availability and confirmation. We will notify you promptly once your booking is confirmed.
Payment terms vary depending on the service and destination. Generally, a deposit is required at the time of booking, with the balance due prior to travel. We accept major credit cards, debit cards, and bank transfers. All prices are quoted in Australian Dollars unless otherwise specified.
Prices are subject to change until full payment is received and your booking is confirmed. We reserve the right to adjust prices due to currency fluctuations, changes in taxes or fees, or corrections of pricing errors. You will be notified of any price changes before final confirmation.
Cancellation and change policies vary depending on the specific services booked and the terms set by individual service providers. When you make a booking, you will be informed of the applicable cancellation policy. Generally, cancellations closer to the departure date incur higher penalties.
If you need to cancel or modify your booking, you must contact us in writing as soon as possible. Cancellation fees will apply as outlined in your booking confirmation. Some services, particularly promotional fares and special offers, may be non-refundable or subject to significant cancellation charges.
In the event that we need to cancel or significantly modify your booking due to circumstances beyond our control, we will notify you immediately and work with you to arrange suitable alternatives or provide a full refund.
You are responsible for ensuring that you have all necessary travel documents including valid passports, visas, health certificates, and travel insurance. Passport validity requirements vary by destination, but generally your passport should be valid for at least six months beyond your intended return date.
We can provide general guidance on travel document requirements, but ultimate responsibility rests with you to verify and obtain all necessary documentation. We recommend checking with relevant embassies and consulates well in advance of travel. We are not liable for any costs or consequences arising from inadequate travel documentation.
We strongly recommend that all travelers purchase comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, and travel delays. Travel insurance is not automatically included in our packages unless specifically stated.
We can assist you in arranging appropriate travel insurance through our partner providers. Insurance policies have specific terms, conditions, and exclusions that you should review carefully before purchasing.
Wanderlust Journeys acts as an agent for various service providers and is not liable for acts, errors, omissions, representations, warranties, breaches, or negligence of these third-party providers. Our liability is limited to the fees you paid directly to our agency for our booking services.
We are not responsible for delays, cancellations, overbooking, strikes, force majeure events, or other circumstances beyond our reasonable control. We do not accept liability for personal injury, property damage, or other losses unless directly caused by our negligence.
Service providers have their own terms and conditions that apply to your travel arrangements. You should familiarize yourself with these terms, particularly regarding baggage allowances, check-in requirements, and service-specific policies.
Travel may involve certain health and safety risks. You are responsible for ensuring you are physically and mentally fit to undertake your planned travel activities. We recommend consulting your doctor regarding any health concerns and obtaining necessary vaccinations before travel.
You must inform us of any medical conditions, disabilities, dietary requirements, or other special needs at the time of booking so we can make appropriate arrangements. Failure to disclose relevant information may affect your ability to participate in certain activities or receive necessary assistance.
You are expected to conduct yourself in a reasonable and respectful manner throughout your travels. You must comply with all laws and regulations of the countries you visit, as well as the rules and policies of airlines, hotels, and other service providers.
If your behavior is deemed inappropriate or disruptive by service providers or fellow travelers, you may be excluded from continuing with your travel arrangements without refund. You will be liable for any damage you cause to property or injury to persons during your travels.
All content on our website, including text, images, logos, graphics, and design elements, is the property of Wanderlust Journeys or our licensors and is protected by copyright and trademark laws. You may view and print content for personal use only. Commercial use, reproduction, or distribution without our written permission is prohibited.
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. We are committed to handling your data responsibly and in compliance with Australian privacy laws.
If you have any complaints or concerns about our services, please contact us immediately so we can address the issue. We are committed to resolving disputes fairly and promptly. If we cannot reach a satisfactory resolution, you may pursue dispute resolution through applicable consumer protection agencies or legal channels.
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of New South Wales.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.
For questions about these Terms of Service or any aspect of our services, please contact us:
Thank you for choosing Wanderlust Journeys. We look forward to helping you create unforgettable travel experiences.
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